IT SERVICE CONTRACT

Saints Media provides IT service contract aimed at providing your company with an affordable alternative to having your own IT division. Saints Media will serve as your off-site, and when the need arises, onsite IT division.

Services

• Support

• Telephonic Support

• Email Support

• Remote Access Support – in the event that any of the above support channels does not resolve the problem, systems will be accessed remotely.

• Onsite Support – in the event that any of the above support channels does not resolve the problem, onsite support will be provided with maximum turnaround being on a next business day basis.

• Repairs

  • Software resolutions

  • Reinstallation of software

  • Hardware repairs

  • Machine Testing and Diagnostics

• N.B.:

  • No labour or callout fees will be charged for repairs, however wherever items needs to be replaced, these costs will be quoted and charged separately.

  • All software installations/reinstallations require the original software and accompanying licence/serial to be provided by the client.

  • Call out time for repairs will be maximum next business day, however completion of the repair will depend on the specific nature of the problem.

• Software

  • Free software will be provided periodically that will benefit business efficiency

  • Training of staff to use the software will also be included.